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CUSTOMER SERVICE

Please note that once your order is placed, we cannot make any adjustments to the order.

Please make sure to check that you’ve put your correct shipping address, as we cannot be held responsible for any lost packages due to incorrect information.

 

DOMESTIC SHIPPING INFORMATION

FREE UPS GROUND SHIPPING FOR ALL DOMESTIC ORDERS.

SABLYN uses UPS for all domestic delivery within the United States.

Orders placed between Sunday and midnight PST on Thursday will be shipped within 48-72 business hours of receipt, and before the weekend. All orders received after midnight on Thursday will be shipped the following Monday.

Please note that order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification. SABLYN will contact you if there is an issue with your order that may cause a delay.

All standard orders will be shipped UPS GROUND. 

Make sure to double check your billing and shipping address when placing an order, as we are unable to reroute packages once they are shipped.

All packages with an order value of $1,000 or more will require signature for delivery.

Prices displayed on our site are US dollars and exclusive of taxes. Sales tax will only be charged on orders shipped to California.

 

TRACKING YOUR ORDER

Tracking information will be emailed to you as soon as your order has shipped! Please allow 24-48 hours for the status of the shipment to update and correctly display on the UPS website.

 

INTERNATIONAL SHIPPING 

SABLYN has partnered with a trusted third-party company,

GlobalShopex is a trusted partner of sablyn.com and is happy to provide you with a hassle free shipping experience.


*Important Notification*: Transit times are subject to product availability.

GlobalShopex is not responsible for any delays due To backordered items, customized products, pre - orders or other special requests.


STANDARD SHIPPING arrives to your address in approximately 10 to 15 business days from being received in our warehouse.


PRIORITY SHIPPING arrives to your address in approximately 3 to 7 business days from being received in our warehouse.

To check the status of your order or track your package, please login to https://globalshopex.com/loginCustomerGuest.asp

All inquiries regarding your international order should be directed to GlobalShopex at info@globalshopex.com

 

RETURNS & EXCHANGES

We get it – sometimes it just doesn’t work out. All US orders purchased on SABLYN can be returned within 15 days of order delivery.

  • ALL SABLYN EXCLUSIVE SALE OFFERS OF 30% OR MORE ARE FINAL SALE
  • All merchandise returned must be unworn and unwashed.
  • Return or exchange requests must be submitted within 14 days of delivery confirmation.
  • Merchandise must be received back within 10 days after your Return Authorization is issued.  All returns received within the 10 days period will be processed as a refund to the original payment card. After your return is processed with SABLYN.com, please allow 5-7 business days for the merchant credit to post to your card.
  • Please note all returns received 10 days after your Return Authorization was issued will be processed as a store credit.

Please note we only accept returns from purchases made on SABLYN.com.

 HOW TO SEND YOUR RETURN:

  • Step 1. Click Sablyn.returnly.com and enter the e-mail address that was used for this purchase. You will then receive an e-mail in your inbox to initiate the process by clicking "Start a return". Follow the options to begin the return process and get your pre-paid return label and RA#. 
  • Step 2. Pack your item(s) with original packaging along with the return form that was included with your order. 
  • Step 3. Attach your pre-paid shipping label and drop it off at your nearest UPS location. 
  • We will send you an email once the return has been received and processed. 

Packages received without a Return Authorization Number will not be accepted.

Need more help? Feel free to contact us at customerservice@sablyn.com .

Our hours of operation for shipping and customer service are Monday through Friday, 9 AM to 5 PM PST, excluding weekends and major holidays. 

(Please allow 24-48 hours for customer service to email you back)

Observed Holidays Include:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Friday After Thanksgiving
  • Christmas Eve
  • Christmas Day

 

CONTACT US:

phone: 213-462-1740

email: customerservice@sablyn.com

 

 

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