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CUSTOMER SERVICE

Please note that once your order is placed, we cannot make any adjustments to the order.

Please make sure to check that you’ve put your correct shipping address, as we cannot be held responsible for any lost packages due to incorrect information.

 

DOMESTIC SHIPPING INFORMATION

FREE UPS GROUND SHIPPING FOR ALL DOMESTIC ORDERS OVER $100

SABLYN uses UPS for all domestic delivery within the United States.

Orders placed between Sunday and midnight PST on Thursday will be shipped within 48-72 hours of receipt, and before the weekend. All orders received after midnight on Thursday will be shipped the following Monday.

Please note that order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification. SABLYN will contact you if there is an issue with your order that may cause a delay.

Your shipping cost is calculated at checkout based on the service selected, your shipping address, and final weight of your order.

All standard orders will be shipped UPS GROUND. Just can’t wait? You can also choose U 2 Day Air or Next Day Air.

Make sure to double check your billing and shipping address when placing an order, as we are unable to reroute packages once they are shipped.

All packages with an order value of $500 or more will require signature for delivery.

 Prices displayed on our site are US dollars and exclusive of taxes. Sales tax will only be charged on orders shipped to California.

 

TRACKING YOUR ORDER

Tracking information will be emailed to you as soon as your order has shipped! Please allow 24-48 hours for the status of the shipment to update and correctly display on the UPS website.

 

INTERNATIONAL SHIPPING 

SABLYN has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at support@internationalcheckout.com.

International shipping is currently available WORLDWIDE from SABLYN.

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

All inquiries regarding your international order should be directed to International Checkout at  support@internationalcheckout.com.

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

 

RETURNS & EXCHANGES

We get it – sometimes it just doesn’t work out. All US orders purchased on SABLYN can be returned within 15 days of order delivery.

To inquire about a domestic return or exchange, please contact us at customerservice@sablyn.com to request a Return Authorization. All requests are manually reviewed and approved. Please allow 24-48 business hours to receive approval confirmation.

  • All merchandise returned must be unworn, unwashed, with price tags intact. Merchandise returned without original price tags unfortunately cannot be accepted.
  • Return or exchange requests must be submitted within 15 days of delivery confirmation.
  • Merchandise must be received back within 10 days after your Return Authorization is issued. All returns received within the 10 day period will be processed as a refund to the original payment card. After your return is processed with SABLYN.com, please allow 4-5 business days for the merchant credit to post to your card.
  • Please note all returns received 10 days after your Return Authorization was issued will be processed as a store credit.
  • Shipping costs will only be refunded when the return is a result of an error or damaged merchandise.

Please note we only accept returns from purchases made on SABLYN.com.

 HOW TO SEND YOUR RETURN:

  • Print the email with the Return Authorization number and place in box.

Send your package to:

SABLYN.COM

834 S Broadway

Suite 600

Los Angeles, CA 90014

Packages received without a Return Authorization Number will not be accepted.

Need more help? Feel free to contact us: customerservice@sablyn.com .

Our hours of operation for shipping and customer service are Monday through Sunday, 8:30 AM to 5 PM PST, excluding weekends and major holidays. 

(Please allow 24-48 hours for customer service to email you back)

Observed Holidays Include:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Friday After Thanksgiving
  • Christmas Eve
  • Christmas Day

 

 

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